• Chris’s excellent book, which contains lots more wise counsel on restoring politeness and humanity to the world of work, is Mastering Civility: A Manifesto for the Workplace. (Buy it at Amazon,, IndieBound, or Porchlight)

  • You can find out more about Chris and her work here.
    Her TED Talk on civility, which I’ve recommended in the newsletter, is especially worth watching.

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